Frequently Asked Questions

Ordering

How do I choose the right size?

Sp5der is cut with a deliberately relaxed, oversized fit and runs differently from standard high-street sizing. Use the measurement table on each product page rather than the letter on the label — chest width and body length in centimetres are listed for every size. If you are between two sizes and want the intended loose look, take the larger one.

Can I change or cancel an order after paying?

Yes, as long as the parcel has not been dispatched. Email info@sp5derdrip.com with your order number straight away — orders are usually picked within one to three business days. Once a parcel is in the mail it cannot be cancelled, but you can still return it under the 30-day return policy.

Do you restock sold-out items?

Popular prints and colourways are restocked when our supplier re-releases them. If an item you want is sold out, email us the product name and we will tell you whether another delivery is expected.

Shipping

How much does shipping cost?

Free on orders of two items or more. A single item ships for a flat US$7.95 including registered airmail. There are no weight or remote-area surcharges added at checkout.

How long does delivery take?

9 to 11 business days after dispatch, to the United States, the United Kingdom, Canada, Australia, New Zealand and most of Europe. Remote postcodes and island territories can take a few business days longer. Handling before dispatch takes 1 to 3 business days.

Do you ship worldwide?

We ship to most countries. If your destination is not available at checkout, email us and we will confirm whether we can reach you and at what rate.

How do I track my parcel?

Every order ships as a registered small packet with a tracking number, which appears in your dispatch email. International tracking can pause for several days between carrier handovers — a stuck status is usually a scan gap rather than a lost parcel. If tracking has not moved for ten business days, contact us.

Will I have to pay customs charges?

Import duties or sales tax may be charged by your local customs authority. These are outside our control and are the responsibility of the recipient. We cannot mark an order as a gift or under-declare its value.

Returns and Exchanges

How long do I have to return something?

30 days from the delivery date shown on your tracking record. Items must be unworn, unwashed and unaltered, with the original tags and packaging.

Who pays for return shipping?

If the item is faulty, damaged or not what you ordered, we cover the return shipping and send a replacement or a full refund at no cost to you. If you changed your mind — wrong size, colour not as expected — the buyer covers return shipping and a US$20 per item return-and-exchange fee applies.

How long does a refund take?

Refunds are issued to the original payment method. Allow 3 to 5 business days on our side once the returned item passes inspection, plus your bank or payment provider’s settlement time — usually a further 5 to 10 business days for card payments, and faster for PayPal.

My item arrived damaged. What now?

Email info@sp5derdrip.com within 48 hours of delivery with photographs of the item and the packaging. We arrange a free return or replacement and cover all shipping costs. Keep the packaging until the case is settled.

Payment

What payment methods do you accept?

PayPal, Stripe, credit and debit cards, and Zelle. Card payments are handled by Stripe over an encrypted connection — we never see or store your full card number. See the Payment Methods page for details.

My payment was declined. Why?

A decline usually comes from the card issuer rather than the order. Check that the billing address matches the one your bank holds, then try again or use another method. An order is only created once payment is confirmed, so a declined attempt leaves no charge behind.

Contact

How do I reach you?

Email info@sp5derdrip.com with your order number. Messages sent on a working day are answered within one business day, Monday to Friday. See the Contact Us page for what to include in your message.